IMAP is a protocol that keeps all messages and folders on the server. In addition, IMAP idle is an optional feature of the IMAP protocol that pushes all new messages to Outlook as they are received by the mail server. Unlike POP, IMAP offers two-way communication between your SmarterMail mailbox and your email client(s). This means when you log in to the SmarterMail Web interface, actions you performed on email clients and mobile devices will automatically appear in the Web interface (and vice versa). IMPORTANT: It is recommended that you avoid putting sub-folders under your Inbox as IMAP synchronization with most email clients is unreliable.

Bonus: Select IMAP Folders to Sync. By default, Outlook 2016 for Mac OS X will sync all IMAP folders. To specify which ones you want to sync, pull down under the Tools menu and select IMAP Folders to bring up the Folder Browser. Best pcs for mac users. In the Folder Browser, you will see a list of your accounts in the left pane.

This is a limitation of mail clients and NOT SmarterMail. While the SmarterMail web interface does allow you to create folders in your inbox, realize that those folders may not appear in your email client. This article applies to recent versions of SmarterMail.

View articles for. Follow these steps to set up Apple Mail to sync with SmarterMail via IMAP: • On your Mac, open System Preferences.

• Click Internet Accounts. • Click Add Other Account.

• Select Add a Mail account and click Create. • Complete the full name, full email address and password fields. • Click Create. • A message will appear saying 'Account must be manually configured'. • For the Incoming Mail Server Info, select the IMAP for account type. Complete the required fields: Mail Server, User Name (enter your full email address), and Password.

• Click Next. • For the Outgoing Mail Server Info, fill in the required fields: SMTP Server (mail.example.com), User Name (enter your full email address), and Password. • Click Create. • Your account is now created and you'll see an account summary page. Mac Mail is now set up to send and receive emails using IMAP.

Hi, Thank you for coming to Mic rosoft Community today. This is Victor assisting you on your issue with the setup of your Outlook email account on your Mac computer. As you mentioned, even though you have already downloaded all your mails from your account, you are getting an error that says: 'Unable to open 'hotmail'. The connexion to the server 'imap-mail.outlook.com' on port 993 has expired'. This occurs after completing the setup and after synching all your mails. We apologize for any inconvenience this may have caused you. I understand that you have already followed the steps in configuring the account using the article we posted in the Microsoft help page, however, we would like to clarify if the following settings in your email app were the ones you have right now.

Incoming ( IMAP) Server • Server address: imap-mail.outlook.com • Port: 993 • Encrypted Connection: SSL Outgoing ( SMTP) Server • Server address: smtp-mail.outlook.com • Port: 25 (or 587 if 25 is blocked) • Authentication: Yes • Encrypted Connection: TLS User name: Your email address Password: Your password We’d be waiting for your confirmation on this. We are here if you need further assistance. Have a great day! As I mentioned previously, after the setup, the syncing took a long time: a whole afternoon. And this message came in from time to time.

I just ignored it and ask for syncing again until all my folders and messages were downloaded! However when I try to sync now, this message appears form time to time, and the mailbox do not sync but keeps trying to do so; and when it does not appear, the syncing process takes a lot of time (even for a single message - a quarter of an hour), and seems to never stop. Hi muriellefabre, Thank you for getting back to us.

First of all, we sincerely apologize for any inconvenience that this issue may have caused you when trying to sync your Microsoft account using IMAP on Mac Mail. I will now forward this to our Support Specialists for them to conduct a thorough investigation and determine the possible root cause of the issue. To set your expectation, there's no definite time frame for this to be resolved but rest assured that they're currently working on to get this fixed as quickly as possible so we appreciate your continued patience and understanding on this matter. In the meantime, please try to access your Microsoft accoun using web browser () to read/send important emails. If there's anything else that I can help you with, please do not hesitate to reply here and we will further assist you. We'd love to hear from you again. Regards, Dhenz S.