A list containing the majority of Citrix Workspace app for Mac (formerly Receiver for Mac) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies. The page is updated daily with new support articles and information.

Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.

There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search.

Hi I have a XenApp 7.6 with Shared Desktop Windows Server 2008 R2. My passport for mac manual. One user have Windows Client and Mac Os to access Citrix. Windows client works correctly, but in the Mac OS the keyboard layout that apply is ABNT - Brazil. What is Citrix Receiver? Citrix Receiver is a program that hosts a set of applications online, allowing users to use and interact with the applications securely.

You can also use your browsers search feature which will perform a search against the whole page based on the words you enter. Receiver for Mac / Workspace app for Mac. Wdt_ID Brief Description of Issue Brief Description of Fix Applicable Product Versions Affected (if known) Link to supplemental Support Article(s) 1 Bloomberg keyboard and finger print scanner not redirecting to Citrix session. Redirection of this device is not fully supported but there is a method to follow that can be tried to get it working, as explained in the CTX article. 2 Windows Mac users connect to NetScale full VPN, they cannot reach external websites.

Split DNS is not working. This is by design. The Mac VPN client does not support split DNS so all DNS requests are sent to NetScaler for resolution. If NetScaler cannot resolve the domain name then users will get an invalid response. This issue will be fixed under an existing enhancement request.

3 When using HDX 3D Pro, a black box may appear around some custom cursors. Apple store. This is a known issue and 32-bit cursors are being investigated as part of the product road maps for Citrix Receiver for Mac. Cursors that employ shadow effects for example are classed as 32-bit cursors and not currently supported by Receiver for Mac. 4 If using a proxy connection, communication over EDT fails. This is a known issue. Receiver for Mac 12.5.