If you’re planning to upgrade to OS X El Capitan and you use Outlook 2011 to get email from Microsoft Exchange, you may want to delay upgrading. On El Capitan, connecting to Exchange email servers causes Outlook 2011 to freeze and display a beachball cursor.

Update 10-7-2015: Microsoft has released Microsoft Office for Mac 2011 14.5.6 Update, which resolves the problem with Outlook freezing. To get the update, please use the Microsoft AutoUpdate application or download it manually from the link below: The issue appears to only affect Outlook 2011 when configured to access Exchange servers. When set up with only IMAP accounts,. Microsoft is aware of the issue and has posted a knowledgebase article about it.

Fixes or workarounds for recent issues in Outlook for Mac. Outlook 2016 for Mac More. Last updated: December, 2018. We’re working to resolve this issue. In the meantime, please use your Web mail when sending attachments that are larger than 25 MB. Import information into Outlook for Mac 2011 and Import email messages, contacts. The Database for the Outlook profile can get corrupted over time and may need to be rebuilt on Outlook 2011 on Mac. To do this you can. Submit a request Sign in. Bimotech Solutions Ltd; Technical Support; Emails not Syncing with Exchange in Outlook 2011 on a Mac. Over time and may need to be rebuilt on Outlook 2011 on Mac. To do this you.

Have you read Microsoft article? Symptoms Shortly after you start Microsoft Outlook for Mac 2011 on Mac OS X El Capitan (version 10.11), Outlook hangs when it tries to sync with the server.

The Spinning Wait cursor is displayed, and the application status is displayed as “Not Responding.” Note: Outlook for Mac 2011 does not hang when you’re working offline or when no accounts are added. This issue occurs only when Outlook tries to sync an account with the server. Workaround To work around this issue, run Outlook for Mac 2011 on Mac OS X Yosemite (version 10.10) or an earlier version.

Happy to know that I need to use Mac OS X Yosemite (version 10.10) or an earlier version or to work offline or with no account configured! It makes sense for a messaging application!! What a great post on MS website! If I had to guess I’d say MS haven’t fixed this on purpose – Office 2016 is out and they want to try and force people to upgrade (more money for them!) – I’ve got Office 2016, but annoyingly Exchange is 2007, so I’m stuck – can’t upgrade to new version of Outlook cos it doesn’t support Exchange 2007 and Outlook 2011 isn’t working on El Capitan! Good vicious circle there MS – now I remember why everything got moved to Apple. None of the work arounds above have worked so I’ve given up and fired up a VM with Yosemite on it and re-installed Outlook 2011 into that – not ideal but it saves flattening any of the Macs and it gets email going again.

I operating with Mac Air (early 2014), with office 2011 14.5.5 and just did the upgrade to El Capitan late this morning and then my troubles started with Outlook freezing. Tried the Shift method a number of times and that didn’t work, couldn’t locate where to change resolution, seems some of us don’t have the available. So resorted to web mail, which I hate. Then reread the thread and spotted KMC’s suggestion so tried that – it worked for me, no crashes after 2 hours of using Outlook!!!

So as soon as you open outlook if your in sent, change to In and visa versa – all good so far. After trying “select low res” option – no go, the “select Sent folder on start up” – no go, “Work offline” – no go. Solution that worked for me for Outlook 2011 with Exchange serve X to El Capitan: 0. Quit ALL Office programs 1. From Finder, navigate to Macintosh HD – Library – Preferences 2. Create a new folder, say, “microsoft prefs” 3. Select ALL the com.microsoft.*.plist files and drag/move to the folder from Step 2 4.

Open Outlook – you will be prompted to agree to license terms and asked for the product key. Enter a partial product key and press enter/return. Exit the nag message that the product key should be 25 characters long, then Force Quit (Command – Option – Escape) the Outlook product key verification program 5. From Finder, move the com.microsoft.*.plist files from the folder created in Step 2 back to Library – Preferences 6.